Delivery Outcomes
Examples of complex technology and transformation programmes led by the Simmons Fox founder across payments, government, SaaS, telecommunications and global enterprise.
Founder-led delivery outcomes
UK Fintech and Payments
Challenge: Critical sales, underwriting, revenue operations and seller-experience workstreams had lost momentum.
Intervention: Re-established delivery ownership, aligned senior stakeholders and delivered a new quoting capability for inside sales and field-based payment consultants.
Outcome: Restored programme momentum and enabled a consistent quoting journey for more than 300 field consultants alongside the inside-sales operation.
Capabilities: Programme Recovery, Salesforce, CPQ, Revenue Operations
UK Government and Energy
Challenge: An urgent national energy-support programme required a secure application platform under ministerial timescales.
Intervention: Mobilised a cross-functional team, established delivery governance and led the programme from rapid MVP through to production.
Outcome: Delivered the MVP in four weeks and production release within 12 weeks. The platform processed 9,000 applications during its first four weeks and launched without production defects.
Capabilities: Government Delivery, Salesforce, Programme Leadership, Quality Assurance
UK Security Services
Challenge: Pricing, approvals, quoting, finance and field-service hand-offs operated across disconnected processes and systems.
Intervention: Designed an integrated Quote-to-Cash model spanning CRM, advanced CPQ, integration, ERP and field-service systems.
Outcome: Established a governed commercial process connecting pricing, guided selling, approvals, quoting and finance hand-offs.
Capabilities: Revenue Cloud Advanced, CPQ, MuleSoft, ERP Integration
Hospitality Commerce
Challenge: A B2B2C commerce platform required recovery across merchant acquisition, onboarding, payments, logistics and partner operations.
Intervention: Recovered the delivery programme and introduced a structured CRM and merchant-onboarding model.
Outcome: Supported the onboarding of more than 1,000 restaurant merchants within three months.
Capabilities: Platform Recovery, CRM, Payments, Merchant Onboarding
Global B2B SaaS
Challenge: Sales, contracting, billing and finance information was fragmented across CRM, contract-management and ERP systems.
Intervention: Led requirements, gap analysis and design across Salesforce, CPQ, contract lifecycle management and ERP billing.
Outcome: Created a common Lead-to-Cash data, reconciliation and reporting design for sales, legal, finance and operations.
Capabilities: Lead-to-Cash, Salesforce, CLM, NetSuite, Revenue Operations
Global Manufacturing and Telecommunications
Challenge: Leadership required clearer pipeline, service and performance visibility across North America and the UK.
Intervention: Led a 20-person cross-functional team and systems-integration partner, supported by monthly governance with global technology leadership.
Outcome: Delivered shared dashboards and analytics that gave leadership clearer pipeline and service-performance visibility.
Capabilities: Global Programme Leadership, Salesforce, Analytics, Governance
European Fintech
Challenge: Sales, payments, credit operations and customer information were fragmented across regional and legacy systems.
Intervention: Directed a 25-person team delivering a pan-European CRM transformation and integration with existing platforms.
Outcome: Created a consolidated customer view and introduced early AI-supported cross-sell and next-best-action capability.
Capabilities: Salesforce, Integration, Customer 360, Applied AI
UK Telecommunications
Challenge: Sales, quoting, order management, service and billing processes lacked a joined-up operating model.
Intervention: Led a 30-person team integrating CRM, CPQ, order management and ERP capabilities.
Outcome: Established a connected Order-to-Bill lifecycle across commercial, service and downstream operational systems.
Capabilities: Salesforce, CPQ, Order Management, ERP Integration
Global Luxury Retail
Challenge: Access management operated across separate CRM, ERP and corporate-directory environments.
Intervention: Delivered a single-sign-on integration across Salesforce, SAP and Active Directory.
Outcome: Established consistent identity controls and improved access governance across core enterprise platforms.
Capabilities: Identity Management, SailPoint, Salesforce, SAP
International Telecommunications
Challenge: Technology operations, software delivery and offshore capability needed to mature as the business scaled.
Intervention: Led improvements across IT operations, the software-development lifecycle and offshore delivery.
Outcome: Supported the operational and technology foundation during a period of significant growth and eventual acquisition.
Capabilities: IT Operations, SDLC, Offshore Delivery, Transformation Leadership